How To Return An Item
We want you to be completely happy with your Joe's Beauty order. If for any reason you are not satisfied, we will gladly accept your timely Return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restock fee of 10% apply. Merchandise must be returned within 15 days of receipt of merchandise.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Joe's Beauty order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose with the return the packing slip with your item(s). Restricted items must be returned using ground transportation.
We will accept returns on all eligible products. You must return the item within 15 days of your purchase. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.
- Please keep the packing slip with your return.
- Mail your returned item to:
745 W 18 ST
Hialeah • FL, 33010
- You are responsible for all return shipping costs. Your order must be shipped with tracking information method as we cannot be held responsible for any lost or misdirected returns.
- A full refund after 10% restocking fee and excluding the original shipping cost, will be issued to your original payment method within 3 business days after receiving your return.
- We cannot be held responsible if your bank have a delay in processing the transaction back to your account.
- Used merchandise cannot be returned unless defective.
- Any product with altered packaging and/or original package is damaged.
- Any product worn and with any odor or styling hair product.
- Product is damaged.
- Sale items.
- Special orders.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Please allow 10 to 14 days for Joe's Beauty to process your return.