Use UPS tracking for packages shipped through UPS Ground, UPS 3 Day Select®, UPS 2nd Day Air®, or UPS Next Day Air®.
Track With UPSJoe’s Beauty Order Support
Track Your Order
Find your tracking information, check the latest UPS or USPS delivery status, and learn what to do if your package is delayed or cannot be located.
Last updated: August 3, 2026
1–2 Business Days
Standard order-processing time
UPS or USPS
Our primary shipping carriers
24–48 Hours
Tracking may take time to update
Order Support
Help with delayed or missing packages
Has Your Order Shipped?
Tracking information becomes available after your order has been processed, packed, and transferred to UPS or USPS.
Please allow 1–2 business days for order processing. Selecting an expedited shipping method does not remove the processing period.
Track Through Your Joe’s Beauty Account
Customers who placed an order while signed into a Joe’s Beauty account can review their order history and available tracking information online.
Find Your Tracking Number
Once your order ships, Joe’s Beauty normally sends a shipping confirmation email to the email address associated with your order.
The shipping confirmation should include:
- Your Joe’s Beauty order number.
- The shipping carrier assigned to your package.
- Your UPS or USPS tracking number.
- A link to view the latest carrier tracking information.
If you cannot find the shipping email, check your spam, junk, promotions, or filtered email folders.
Tracking information may take approximately 24–48 hours after shipment to display movement or an estimated delivery date on the carrier’s website.
Track Directly With the Carrier
Select the carrier shown in your Joe’s Beauty shipping confirmation email. You will be taken to the carrier’s official website, where you can enter your tracking number.
Use USPS tracking for packages shipped through USPS Priority Mail® or USPS Ground Advantage™.
Track With USPSHow Order Tracking Works
1
Order Received
Joe’s Beauty receives your order and begins payment, address, and inventory verification.
2
Order Processing
Most orders are processed within 1–2 business days, Monday through Friday, excluding holidays.
3
Package Shipped
The package is transferred to UPS or USPS and a shipping confirmation is sent when tracking is available.
4
Carrier Delivery
The carrier provides movement scans, an estimated delivery date, and a final delivery update.
If Tracking Has Not Updated
A new tracking number may not show movement immediately. Please allow up to 24–48 hours after receiving the shipping confirmation for the carrier’s system to update.
Contact Joe’s Beauty if tracking has not updated for at least 5 business days.
When contacting us, include:
- Your full name.
- Your Joe’s Beauty order number.
- Your tracking number.
- The email address used to place the order.
- A brief description of the tracking problem.
If Your Package Has Not Arrived
Delayed Package
Contact Joe’s Beauty if the package has not arrived within 3 business days after the carrier’s latest estimated delivery date.
Please report the delay as soon as possible, preferably no later than 7 calendar days after the estimated delivery date.
Marked Delivered but Missing
If tracking shows “Delivered” but you cannot locate the package, contact Joe’s Beauty within 3 calendar days after the delivery scan.
A carrier investigation may be required before a resolution can be considered.
Before Reporting a Missing Package
If the carrier shows that the package was delivered, please check:
- Your mailbox, porch, front entrance, side entrance, or garage.
- Your building lobby, reception desk, mailroom, or leasing office.
- Other household members or authorized package recipients.
- Nearby secure areas where the carrier may have left the package.
- Any carrier photograph or delivery note shown in the tracking details.
- Whether the delivery address on the order is complete and correct.
Occasionally, a package may arrive shortly after an early or incorrect “Delivered” scan.
Important Tracking Information
- Delivery dates and carrier transit times are estimates and are not guaranteed.
- Saturdays, Sundays, and carrier holidays may not count as business days.
- Weather, carrier volume, service interruptions, address problems, and other circumstances may delay delivery.
- Joe’s Beauty cannot change a shipping address after an order has entered processing or has shipped.
- A carrier inquiry does not automatically guarantee a refund, replacement, or recovery of the package.
For complete shipping terms, review our Shipping and Delivery Policy .
Need Help Tracking an Order?
Contact Joe’s Beauty Customer Service and provide your full name, order number, tracking number, delivery address, and a brief explanation of the issue.
Email: [email protected]
Telephone: 786.359.4513