Customer Service

Delivery and Returns

It will take 1-2 business days to process your order, regardless of the shipping option selected.

Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.

It will take 1-2 business days to process your order, regardless of the shipping option selected. will use either UPS, or USPS to ship out order.

Shipping and Delivery

We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays and only USPS deliveries on Saturday. No UPS deliveries are made on Saturday or Sunday.

Estimated delivery time assumes orders are placed before 3:00 pm (EST). Orders placed after 3:00 PM (EST) on Friday, Saturday and Sunday will not be processed until Monday.


Shipping and Delivery*
Sipping Methods Delivery Times
UPS Ground 5 to 7 business days
UPS 3Day 3 business days
UPS 2Day 2 business days
UPS Next Day 1 business day
USPS Priority 2 to 9 business day

*before tax and additional charges
**after processing if ordered by 3:00 pm EST

Returns and Replacements

We want you to be completely happy with your Joe's Beauty order. If for any reason you are not satisfied, we will gladly accept your timely Return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restock fee of 10% apply. Merchandise must be returned within 15 days of receipt of merchandise.

Returning Merchandise by Mail

On the back of the packing slip enclosed with your Joe's Beauty order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).

Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for Joe's Beauty to process your return.

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