Shipping and Delivery
It will take 1-2 business days to process your order, regardless of the shipping option selected.
We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays and only USPS deliveries on Saturday. No UPS deliveries are made on Saturday or Sunday.
Estimated delivery time assumes orders are placed before 3:00 pm (EST). Orders placed after 3:00 PM (EST) on Friday, Saturday and Sunday will not be processed until Monday.
Free Shipping is for orders over $59.99 and the carrier of choice is USPS Advantage Ground.
Free shipping doesn't apply to orders over 10 pounds and heavy or oversize items.
| Shipping Methods | Delivery Times |
|---|---|
| UPS Ground | 5 to 7 business days |
| UPS 3Day | 3 business days |
| UPS 2Day | 2 business days |
| UPS Next Day | 1 business day |
| USPS Priority | 1 to 3 business day depending on where your package starts and where it's going. Tracking and insurance are included. |
| USPS Advantage Ground | 2 to 5 business day, based on the distance and it does not offer guaranteed delivery within a specific timeframe. |
*before tax and additional charges
**after processing if ordered by 3:00 pm EST
Returns and Replacements
We want you to be completely happy with your Joe's Beauty order. If for any reason you are not satisfied, we will gladly accept your timely Return of unworn, unwashed, or defective merchandise. Used merchandise CANNOT be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A restock fee of 25% apply. Merchandise must be returned within 15 days of receipt of merchandise.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your Joe's Beauty order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for Joe's Beauty to process your return.
