Shipping, Delivery, and Returns

Where We Ship

Joe’s Beauty currently ships to delivery addresses in all 50 United States, including Alaska and Hawaii.

Shipping services, costs, delivery times, and promotional shipping eligibility may vary depending on the destination, order weight, package dimensions, product type, and available carrier service. The shipping options and charges displayed during checkout apply to the order.

Customers requesting delivery to a U.S. territory, military address, international address, or another destination not clearly supported during checkout should contact us before placing an order to confirm availability.

Order Processing and Handling Time

Orders are normally processed within 1–2 business days, Monday through Friday, excluding federal holidays and other days when our facility or shipping carriers are closed.

Our estimated processing schedule assumes that an order is successfully placed and payment is approved before 1:30 PM Eastern Time on a business day.

• Orders placed after 1:30 PM Eastern Time may begin processing on the following business day.
• Orders placed after 1:30 PM Eastern Time on Friday normally begin processing on the following Monday.
• Orders placed on Saturday or Sunday normally begin processing on the following Monday.
• If Monday is a holiday, processing will normally begin on the next available business day.

Additional processing time may be required for payment review, address verification, high-volume sales periods, holidays, backordered merchandise, inventory discrepancies, restricted products, or unusually large orders.

Shipping Carriers

Orders are shipped using UPS or the United States Postal Service (USPS).

The carrier used for an order may be selected based on the delivery address, package weight, package dimensions, product restrictions, service availability, and shipping method purchased.

We cannot guarantee that a specific carrier will be used unless the selected checkout option specifically identifies that carrier and service.

Flat-Rate Shipping Offer

A flat shipping rate of $6.99 is available on qualifying orders with a merchandise subtotal below $69.

The qualifying subtotal is calculated after applicable discounts and before taxes and additional charges.

Heavy products, oversized products, restricted products, unusually large packages, and certain delivery destinations may require an additional shipping charge. The shipping charge shown during checkout will apply.

Free Shipping Offer

Free standard shipping is available on qualifying orders with:

• A merchandise subtotal of $69 or more after applicable discounts and before taxes and additional charges.
• A total shipping weight of less than 5 pounds.
• No heavy, oversized, restricted, or otherwise excluded items.

The free shipping offer does not apply to previous purchases and cannot be exchanged for cash or credited toward expedited shipping. Additional charges may apply when an order exceeds the qualifying weight or contains an item requiring special handling.

Free shipping refers to the standard shipping method selected or assigned by Joe’s Beauty. Expedited shipping services are not included unless specifically stated in a promotion.

Fair Use of Free Shipping

Placing multiple separate orders to avoid an applicable shipping charge, weight limit, heavy-item fee, or oversized-item fee is not permitted.

If multiple orders appear to have been placed to bypass shipping charges, Joe’s Beauty may combine the orders and calculate the correct shipping amount.

We will contact the customer to request authorization for any additional shipping charge. If authorization is not provided, the affected orders may be canceled and refunded to the original payment method.

Shipping Methods and Estimated Delivery Times

The delivery estimates below begin after the order has completed processing and has been accepted by the shipping carrier.

All processing and delivery times are estimates, not guarantees. Business-day estimates generally exclude Saturdays, Sundays, and carrier holidays. A carrier may make Saturday or weekend deliveries in certain locations, but weekend delivery is not guaranteed by Joe’s Beauty.

Delivery Delays

We make reasonable efforts to process and ship orders promptly, but delivery dates are not guaranteed.

Joe’s Beauty is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather or natural disasters.
• Carrier delays or transportation interruptions.
• Holiday shipping volume.
• Incorrect or incomplete delivery addresses.
• Payment or fraud-prevention reviews.
• Federal, state, or local emergencies.
• Labor interruptions or carrier service suspensions.
• Delivery-access problems at the destination.

A delayed delivery does not automatically mean that the package is lost. Customers should continue monitoring the carrier’s tracking information for updates.

Tracking Your Order

When tracking information is available, it will normally be sent to the email address associated with the order.

Tracking information may take up to 24–48 hours after shipment to display movement or an estimated delivery date on the carrier’s website.

Customers are responsible for monitoring tracking updates and ensuring that someone can receive or secure the package when necessary.

If Your Order Has Not Arrived

If your package has not arrived, first review the tracking information provided by UPS or USPS.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after an order has been submitted or entered processing.

Joe’s Beauty is not responsible for delivery delays, carrier correction fees, returned packages, or failed deliveries caused by an incorrect, incomplete, or undeliverable address provided by the customer.

If a package is returned to Joe’s Beauty because of an address problem, refusal, failed delivery, or failure to retrieve the package, additional shipping charges may apply before the order can be shipped again.

Damaged, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

If the package or merchandise arrives damaged, or if an item is incorrect or missing, contact [email protected] as soon as possible.

Please include:

• Your full name and order number.
• The affected product name and quantity.
• A clear description of the problem.
• Photographs of the shipping box, shipping label, internal packaging, damaged merchandise, or incorrect item.
• Photographs of any visible carrier damage before discarding the packaging.

Keep the shipping box, packaging materials, and damaged merchandise until the claim has been reviewed. Discarding these materials may prevent us or the carrier from completing an investigation.

Returns and Replacements

We want you to be happy with your Joe’s Beauty order. Eligible merchandise may be returned subject to our Return Policy.

Unless otherwise stated in the full Return Policy:

• Merchandise must be returned within 15 days after delivery.
• Returned merchandise must be unworn, unwashed, unused, and in the same condition in which it was received.
• Original vendor packaging, product packaging, accessories, manuals, inserts, and tags should be included.
• Used merchandise cannot be returned unless it is determined to be defective and otherwise qualifies under the applicable policy.
• A 25% restocking fee applies to eligible returns.

Certain products may be final sale, nonreturnable, or subject to additional health, hygiene, safety, manufacturer, or product-type restrictions.

For complete eligibility requirements, exclusions, and instructions, please review our Return Policy.

Returning Merchandise by Mail

Before returning merchandise, review the full Return Policy and obtain any authorization required by Joe’s Beauty.

1. On the back of the packing slip enclosed with your order, note the reason for the return.
2. Indicate whether you are requesting an exchange or a credit/refund to the original payment method, subject to return eligibility.
3. Enclose the return section of the packing slip with the merchandise.
4. Package the merchandise securely to prevent damage during return transportation.
5. Use a trackable shipping method and retain the return tracking number and receipt.

Customers should not mail merchandise to Joe’s Beauty without following the applicable return instructions. Unauthorized or ineligible returns may be refused or returned to the sender.

Restricted Return Shipments

Products classified as aerosols, flammable materials, hazardous materials, or otherwise restricted must be returned using an approved ground transportation service only.

Do not send restricted products through an air service. Customers are responsible for following all carrier packaging, labeling, and transportation requirements for restricted materials.

Return Processing Time

Please allow approximately 10–14 business days for Joe’s Beauty to inspect and process an eligible return after it has been received at our facility.

Additional time may be required for the financial institution or payment provider to post an approved refund to the original payment method.

Receiving a return package does not automatically mean that the merchandise has been approved for a refund, credit, or exchange. All returns are subject to inspection and the terms of the applicable Return Policy.

Policy Updates

Joe’s Beauty may revise this Shipping, Delivery, and Returns Policy from time to time.

Changes will be posted on this page with an updated revision date. Promotional shipping offers may also include separate terms, deadlines, exclusions, or eligibility requirements.