Return Policy

Order Cancellations

An order cancellation request must be submitted within 15 minutes after the order is placed.

To request a cancellation, email [email protected] immediately. Include the following information:

• Your full name.
• Your Joe’s Beauty order number.
• The email address used to place the order.
• A clear statement requesting cancellation of the order.

If we successfully cancel the order, a cancellation confirmation will be sent to the email address associated with the purchase. Any applicable refund will be issued to the original payment method.

If the order cannot be canceled, the customer may request a return after delivery, provided the merchandise qualifies under this Return Policy.

Return Timeline

You have 15 calendar days after the recorded delivery date to contact Joe’s Beauty and return eligible merchandise.

The return package should be given to the return shipping carrier and receive its first tracking scan no later than the fifteenth calendar day after delivery.

Returns requested or shipped after the 15-calendar-day return period may be refused unless Joe’s Beauty has approved a written exception before the merchandise is sent.

The carrier’s recorded delivery date will normally be used to calculate the return period.

How to Start a Return

General Return Requirements

To qualify for a return, merchandise must meet all applicable conditions listed in this policy.

Unless otherwise stated for a specific product category:

• The return must be requested and shipped within 15 calendar days after delivery.
• Merchandise must be new, unused, unworn, unwashed, undamaged, and unaltered.
• Original tags, seals, labels, branded boxes, protective packaging, accessories, manuals, inserts, and parts must be included.
• Merchandise must not contain hair, chemical residue, odors, stains, scratches, damage, or other evidence of use.
• The completed packing slip must be included inside the return package.
• The return must satisfy any additional category-specific requirements described below.

Merchandise that does not meet these conditions may be rejected and returned to the customer at the customer’s expense.

Packing Slip and Special Agreements

On the back of the packing slip enclosed with your Joe’s Beauty order, clearly write:

• The reason for the return.
• Whether you are requesting an eligible exchange, store credit, or refund to the original payment method.
• Any specific return agreement previously approved by Joe’s Beauty customer service.

If Joe’s Beauty customer service approved an exception, adjustment, or other special arrangement, the customer must write the details of that agreement on the packing slip.

Always include the packing slip inside the return package.

Category-Specific Return Conditions

Damaged, Defective, or Malfunctioning Items

If an item arrives visibly damaged, leaking, defective, does not operate upon arrival, or is malfunctioning for reasons unrelated to customer misuse, contact Joe’s Beauty customer service within 24 hours after delivery.

Please provide:

• Your full name and order number.
• The product name and model number.
• A clear description of the problem.
• Photographs or video showing the reported issue.
• Photographs of the shipping box and shipping label.
• Photographs of all packaging, parts, and accessories.

Keep the original product packaging, shipping box, inserts, parts, accessories, and manuals until the issue has been reviewed.

Joe’s Beauty will inspect and, when applicable, test the returned product. Damage caused by misuse, improper voltage, accidental damage, unauthorized alteration, improper maintenance, or missing parts is not considered an arrival defect.

Product problems reported outside the applicable return period may be subject to a manufacturer or vendor warranty rather than this Return Policy. Please review our Warranty Policy for additional information.

Quality Check and Return Inspection

When a return arrives at our warehouse, Joe’s Beauty will inspect and, when appropriate, test the merchandise to determine whether it qualifies for a return, refund, credit, or exchange.

If the merchandise passes the applicable quality check, Joe’s Beauty will process the approved return according to this policy.

If the merchandise does not meet the return requirements, the return may be rejected and no refund, credit, or exchange will be issued.

Reasons for rejection may include, but are not limited to:

• Evidence that the merchandise was used, worn, or washed.
• Hair, chemical residue, odors, stains, or product buildup.
• Missing tags, parts, accessories, manuals, or packaging.
• Damage, alteration, tampering, or customer misuse.
• Broken seals or opened chemical products.
• A return received outside the applicable return period.
• Failure to meet a category-specific condition.

Rejected Returns

If a return or exchange is rejected, the customer is responsible for the shipping cost required to send the merchandise back to them.

The current charge for shipping a rejected-return item back to the customer is $8.99. Joe’s Beauty reserves the right to adjust this amount based on carrier rates, package weight, package dimensions, destination, or other shipping costs.

In certain situations, Joe’s Beauty may, at its discretion, offer a partial or full refund on a rejected-return item instead of sending it back to the customer. This is not guaranteed and does not change the return requirements for future purchases.

Return Shipping Costs

This means that the customer must pay the carrier cost to send eligible merchandise back to Joe’s Beauty unless Joe’s Beauty has expressly agreed otherwise in writing.

Original shipping charges and customer-paid return shipping charges are non-refundable.

If you request and Joe’s Beauty provides a prepaid return shipping label, a label fee of $8.99 will be deducted from the approved refund or credit.

Joe’s Beauty reserves the right to adjust the prepaid label fee based on carrier rates, package weight, package dimensions, destination, or other shipping requirements.

Providing a prepaid label does not mean that the return has been approved. Returned merchandise must still pass the applicable inspection and quality check.

Returns sent without a Joe’s Beauty label must use a trackable shipping service. Keep the return receipt and tracking number until the return has been completed.

Joe’s Beauty is not responsible for return packages that are lost, damaged, delayed, misdirected, or delivered to an incorrect address by the customer or return carrier.

Return Mailing Address

After reviewing this policy and contacting customer service when required, mail eligible returns to:

Email: [email protected]

Restricted Return Shipments

Aerosols, flammable products, chemicals, and other restricted materials must be shipped using an approved ground transportation method only.

Restricted products must not be returned using an air shipping service. Customers are responsible for complying with all carrier packaging, labeling, and transportation requirements.

Refunds

Refunds are issued only after:

• The return was requested and shipped within the applicable 15-calendar-day return period.
• The return package was received at the Joe’s Beauty warehouse.
• The merchandise passed the applicable inspection and quality check.

Approved refunds are normally processed within 7–14 business days after the return package is received.

Refunds will be issued to the original payment method. Joe’s Beauty cannot redirect a refund to a different card, bank account, payment method, or customer.

The following amounts may be deducted from an approved refund:

• The applicable 25% restocking fee.
• The $8.99 prepaid return-label fee, when applicable.
• Other charges approved by the customer or permitted by policy.

Original shipping and handling charges are non-refundable.

After Joe’s Beauty submits a refund, additional processing time may be required by the customer’s bank, card issuer, or payment provider. Joe’s Beauty is not responsible for financial-institution processing delays.

Exchanges

Exchanges are available only for eligible wigs, barber supplies, and styling tools.

Exchanges are subject to product availability. If the requested replacement is unavailable, Joe’s Beauty may process an eligible refund or credit instead.

Customers are responsible for applicable return and replacement shipping charges unless Joe’s Beauty confirms another arrangement in writing.

Items Returned to Sender

If an order is returned to Joe’s Beauty because the customer provided an incorrect, incomplete, or undeliverable address, we may contact the customer to determine whether the order should be reshipped.

The customer is responsible for the cost of shipping the order again. The current reshipment fee is $8.99, but Joe’s Beauty reserves the right to adjust the amount based on the actual shipping cost.

If the customer does not authorize or pay the applicable reshipment charge, the order may be treated as a return. Original shipping charges and other applicable fees may be deducted before any eligible refund is issued.

Refused Packages

If a customer or recipient refuses delivery of a package, Joe’s Beauty reserves the right to deduct:

• A 10% restocking fee.
• The original shipping charge.
• Any carrier return-shipping charges billed to Joe’s Beauty.
• Other applicable shipping or handling expenses.

A refund, if eligible, will not be processed until the refused package has been returned to and inspected by Joe’s Beauty.

Restocking Fee

All approved standard returns are subject to a 25% restocking fee.

The restocking fee will be deducted from the merchandise amount approved for refund.

The original shipping and handling charges paid on the order are non-refundable.

Return Processing Time

Please allow approximately 7–14 business days for Joe’s Beauty to inspect and process a return after it has been delivered to our warehouse.

Processing time may be longer during holidays, promotional periods, unusually high return volume, or when additional product testing or documentation is required.

Carrier delivery confirmation only confirms that the return package reached our location. It does not mean that the return has been inspected or approved.

Related Policies

This Return Policy should be reviewed together with our:

• Shipping and Delivery Policy
• Product Warranty Policy
• Privacy Policy

Product-specific terms, promotional terms, marketplace rules, or written customer-service agreements may also apply.

Policy Updates

Joe’s Beauty may revise or update this Return Policy from time to time.

Changes will be posted on this page with an updated revision date. The policy and terms applicable to a return will be reviewed together with the order details and any written agreement provided by Joe’s Beauty.